Frequently Asked Questions
Everything you need to know about your Parker Thatch experience.
When will my order ship?
Most orders are processed within 2-3 business days. For personalized or monogrammed items, please allow an additional 5-7 business days for our artisans to craft your unique piece.
What is your return policy?
We accept returns on unused, non-personalized items within 14 days of delivery. Please note that custom-made or monogrammed products are final sale and cannot be returned.
Where are Parker Thatch products made?
We take pride in our craftsmanship. The majority of our bags and accessories are designed and ethically manufactured in California, USA, using premium materials sourced globally.
How do I care for my canvas and leather bags?
For canvas, we recommend spot cleaning with a damp cloth and mild detergent. For leather accents, use a high-quality leather conditioner to maintain suppleness and prevent drying over time.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
Can I change my monogram after placing an order?
Since we begin our personalization process shortly after an order is placed, we can only accept changes within 2 hours of purchase. Please contact our customer service team immediately for assistance.